Mobile

Hands on: Windows 10 Build 10051 brings impressive new features to phones, but slowly

Trying Microsoft’s new Windows 10 Technical Preview Build 10051 on a Windows Phoneis like drizzling honey over granola: It can be an excruciatingly slow experience that rewards you with a sweet, yet nutritious update. Let’s say that again: Some aspects of the new build are slow. Even after a botched rollout earlier on Friday, Microsoft’s new software took seemingly forever to download and install. Now that the initial rush has been exhausted, your mileage may vary. But sometimes using the…

Mobile

Helpdesk Skills: Not sounding phony on the phone

By sticking to written scripts as much as possible, your company can control the telephone experience, making sure that customer service and tech support representatives always say the right thing. But unless you exclusively hire trained actors, staying on script can produce stilted, phony language. Plus, the customer can tell you're on script, and it leaves them feeling alienated. That was the case for some people who called the New York City Department of Health and Mental Hygiene. According to…

Mobile

WHAT DOES MY CELL PHONE CARRIER KNOW ABOUT ME?

With the revelations about how the U.S. National Security Agency is monitoring some of our personal communications, everyone has the sense that their phone may be a tool used for spying on them. But while the issue of government surveillance has been tackled time and again, what has been less explored is private surveillance. How much does your mobile service provider know about you? What are they doing with the information? And if you don't like the answers, is there…